I think all the staff just game from the TI so they might need some time to get on this...in the mean time I would suggest seeing if the payment has already left your account and looking to cancel it.
They did that to me to, i sent an email about it 2 days ago and they didnt get back to me, its quite annoying to be out 60$ for something you were just trying to check out and see what its like...
I did get a semi response saying that they cant get back to everyone yet, but as far as im concerned, if money is the issue it should take priority
Well, i just wanted to check it out and see if its worth the money, 6$ is nbd if it got messed up, however losing 60$ upfront is kind of annoying if i dont really like + that much.
I get you, I would be mad too, but these people act like they won't eat if they don't get refund, then there was that other thread about how some guy wanted humble bundles cus he has no access to any of their payment methods... it sounds so 3rd world
Regardless of reasons, one would think if the customers are complaining, you would think there would be more effort address those complaints as soon as possible as opposed to letting us be salty shitlords on the forums and possibly ruining future customers
It's not like they have endless staff
There's already been a post saying they have a backlog of support stuff they are working through
Just be patient friend
Sorry for the delay, we're still catching up from TI. OP was taken care of earlier.
Greatlubu, I've refunded your payment and gave you a free month to try it out. We really do want everyone to be happy, I apologize for the delayed response here. We'll be looking to increase our customer support staff to make sure we don't get behind like this again.
Jason, I appreciate the response and the service, this is how you get customers by responding admitting mistakes and rectifying it, if this were reddit you would have my upvote.
@Greatlubu:
Jason always takes care of people when they write something plus issues on the forums.
Hallo forum people I am born in third world counrtry Philippines, but I can wash the dishes well and put the baby to sleep well. All for 1 month free Dotabuff subscription.
@Havoc,check my ogre winrate,do I qualify?
Also watch this!
https://www.youtube.com/watch?v=H-YCZr0epts
xD xD
Refunds from most providers usually take 2-5 working days from the day they instigate the refund, being it the weekend you may not see this till next week or till Monday the following week.
კომენტარის დასაწერად გაიარეთ ავტორიზაცია.
Hi guys,
I've writte you 4 times, also in facebook and twice in twitter and no response yet.
I got Plus subscription but I wanted to pay for a month and you charged me for a whole year.
I can not afford this really, I need those money, that is why I am spamming you.
Please refund me, I can only pay monthly.